Our Clients
ICIS part of RELX Group - We provided Assessment and Advised Senior leaders and we provided Mentoring. (Digital information analytics and intelligence).
Japan Tobacco International - We provided Executive and team level Mentoring outside Tech-IT (Finance, Reduced Risk Products, Sustainability).
Lloyds Banking Group - We provided enterprise and team level Mentoring and Training.
BP Oil & Energy - We provided enterprise and team level Mentoring outside Tech-IT (Heavy Equipment Engineering).
YOOX - We provided enterprise and team level Mentoring and Training. We facilitated a Transformation, and started internal communities of practice.
HSBC - We provided enterprise and team level Mentoring. We facilitated the internal Transformation.
Marsh McLennan - We provided Sr Leadership and team level Mentoring and Training.
LexisNexis - We initiated and directed a Transformation.
4Finance - We created the new Agility department for the whole group across the UK and Europe.
We delivered Training and Mentoring in top-notch European and American organisations such as
AKQA, Arqiva, Comparethemarket.com, Danske Bank, Dillard’s, easyJet, Ericsson, Jeppesen, Make Positive, Marks & Spencer, Nike, Nokia, Prudential, Thomson (TUI Group), and Unibet.
Our Core Team
Partners: Forward-Deployed AI Strategists & Engineers
SmHarter, pronounced smarter, is the fusion of two words:
Smart: working and improving at the speed of artificial intelligence, guided by human mastery
Heart: building connections and collaborating with empathy, context awareness, purpose and creativity to delight users and customers.
We believe “Smart” and “Heart” are two key ingredients of any Next-gen Future-Proof organisation.
Our Books
Tech & Cultural Insights for a Smarter AI Adoption
The forgotten new philosophy
of
work, management & leadership
Living Complexity
Practical applications of Human Complexity in software and digital products development
Succeed over difficult problems by embracing Complexity-Thinking
Micro-guide to thriving in everyday complexity by breaking free from ordered and linear approaches
Continuous Delivery Overview
Value proposition, definitions, principles, core practices
🇮🇹 Domina i problemi difficili abbracciando il Complexity-Thinking
Piccola guida per prosperare nella complessità quotidiana smettendo di trattare il lavoro come ordinato e lineare
🇮🇹 Italian translation of:
Scrum and XP from the trenches
A selection of other publications from us
Blog:
AI‑Augmented Software Development posts
InfoQ:
Practical Applications of Complexity Theory in Software and Digital Products Development
ThoughtWorks Interview:
Continuous Delivery and the Executive
InfoQ:
Continuous Delivery Coding Patterns: Latent-to-live code & forward compatible interim versions
Public Speaking
Have a look at a selection of our talks below.
If you want to invite us to speak at an event, get in touch!
A selection of our talks
- Practical applications of Complexity Science
and how to introduce them to your team/org - Complexity Science can explain why Agile works, it is essential in understanding Agility and how to use Agility to tackle Complexity. Human Complexity is the branch of Complexity Science most relevant to teams and modern organisations. With its practical applications, it helps everyone to embrace a new way of thinking. video-pitch
- Agile Cross-team Collaboration How-Tos
- Software and digital products development often require collaboration across multiple teams. Ironically, none of today’s "scaled" solutions cut it. This session explores alternative ways to ensure a fast flow of work and a frictionless and enjoyable cross-team collaboration. video-pitch
- Let’s retire Accountability & Commitment
and introduce a better way -
Recommended for managers including Portfolio, PMO and Project Managers.
Are your teams and managers arguing about Accountability & Commitment? This session will help you navigate the philosophical schism around Accountability & Commitment interpretations and uses, will reveal where they work or not and why, and will present an alternative with insights from the Promise Theory and Human Complexity. video-pitch - Agile 2023: Beauty and the Beast
-
Recommended for decision-makers pondering the available options for adopting Agile.
In the last decade, mainstream scaled Agile frameworks and large consultancy firms' Agile transformation offerings are not producing the desired results. Let's explore the current challenges and pitfalls, and the available alternatives. video-pitch - Agile at Scale Generative Principles
- A principles-based approach for achieving Agility at scale that moves away from a 1-framework approach for taking inspiration from all frameworks, practices, and patterns available from the Lean-Agile community. content sample
- When software engineering strategy
meets business strategy.
How F1 teams crack technical debt. -
F1 teams face incredible pressure to deliver. Nonetheless, at every race they manage to deliver and improve at the same time, cracking the technical debt and pursuing technical excellence.
Whereas many organisations instead struggle to find the time to do the same under the pressure of their delivery commitments. This session presents success stories and lessons learned from an F1 team. session delivery sample - It takes two to Tango:
Why Business & Tech succeed or fail together - In this session we will discuss how to achieve real technical excellence that matters to the Business, how to build trust between Business and Tech, and how Business can react quickly and beat the competition with help from Tech. session delivery sample
- Cultural Change: Startups wish they were bigger,
big companies dream of being Startup-ish. So what? -
What makes a start-up culture? What makes a corporate culture? What really is a company/work culture? Why culture matters? How can we assess the company culture? Can we really change it? What can be done then?
This session provides an answer to all those questions and introduces a set of tools and techniques that I've found useful during my journey. session delivery sample - The fantastic four: Coding patterns of Continuous Delivery
- When I joined Scuderia Ferrari F1 racing team in 2006, I have been asked to increase the speed of software development while at the same time increase the reliability and reduce the number of bugs. This challenge, in a high-pressure fast-paced environment, led me to the finding of four CD coding patterns. In this session, I will tell you the story of this discovery and the learning. session delivery sample
- Agile in Formula One
- Formula One is a fast-paced environment where change and unexpected events are the norm. This session gives an overview of Agile software development in F1, describe the challenges and the techniques used to tackle them.
- Project Management in the Age of Accelerating Change
-
Recommended for Project Managers.
This session gives a short introduction to Agile for traditional Project Managers, and describes the structure, the steps and the activities of an Agile project from Inception to delivery.
session slides (IT specific) - session slides (generic)
Connect with an Expert
Tell us where you are with AI,
let’s Chart Your AI Path
We'd love to answer your questions, explore your needs and wants, discuss how we can help.
Contact us via this form, or if you prefer the direct approach, use the number or email address below.